General Terms & Conditions of Carriage
Contract
This contract comes into existence between Reisebüro ADA Company GmbH (herein “the tour operator”) on delivery of flight travel documents by the acceptance of the general terms and conditions. Variations are only applicable if agreed between both parties in written form or confirmed by the tour operator in written form.
Prices/payment
The services and prices shall apply as confirmed at the time of booking. After the contract has been concluded, the tour operator is entitled to amend the price of the flight in the event of any change in fuel costs or charges for particular services, such as airport or security charges. Such amendments are permissible provided that the period between the conclusion of the contract and the agreed date of travel is greater than four months that the tour operator informs the passenger of the amendment as soon as it becomes aware of such changes, and that such amendments could not be taken into account upon conclusion of the contract.
Travel documents
Every passenger is responsible for obtaining all required travel documents and visas, health certificates and other travel documents (including those regarding accompanying pets) for complying with all laws, regulations and travel requirements of the countries to be flown to, from and through which you transit. In the event of non-compliance, the tour operator/ chartered Airline is entitled to refuse carriage and to charge the passenger for all resultant costs and damages.
Rebooked flights
A flight is rebooked if, at the passenger’s request, and subject to seats being available, the date of travel, one (or more) passenger, the destination, a departure and/or return airport is changed before individual flight departures. A flight may be rebooked up to 48 hours prior to the agreed departure time. When a flight is rebooked, the difference between the original and the current, possibly higher fare applicable on the day is payable; In addition a processing fee is charged. There is no rebooking charge for infants (children under 2 years old). No discount is granted on the rebooking charge.
Cancellations
If a passenger cancels or fails to travel on a flight booked within 7 days before flight departure, the tour operator’s claim for payment continues to apply. Taxes will be refunded. If a passenger cancels a flight up to 7 days before agreed departure, the total payment will be refunded, however a cancellation fee of 50 EUR will apply.
Changes/changes in departure times
The tour operator chartered Airline does its utmost to transport passengers and baggage as punctually as possible. Scheduled flight times may be subject to reasonable changes for operational reasons. The tour operator will endeavour to keep changes to flight departures to a minimum and to inform passengers as soon as possible of any such changes. Passengers are advised to confirm the departure time of their flight between 24 and 48 hours prior to their return flight. We also recommend that passengers, when booking, leave us a telephone number where they can be contacted at their destination.
Cancellation of a contract due to exceptional circumstances
If carriage by air is unforeseeably made much more difficult, endangered or impaired as a result of an act of God, either party may withdraw from the contract. If the contract is terminated prior to departure, the maximum liability of the tour operator to the passenger for flight cancellation shall be limited to refund the travel costs already paid. This covers all of the passenger’s claims arising from the contract unless the loss in question is one of personal injury or damage incurred as a result of deliberate or gross negligence.
Liability
The current legal provisions shall apply in conjunction with those set out in the Montreal Convention on the standardisation of regulations on international carriage by air with respect to injury to life and limb of the passenger as well as with respect to the passenger’s baggage. Except for personal injury, the chartered Airline is only liable for indirect or consequential damage if it has caused such damage with deliberation or gross negligence; the provisions of the Montreal Convention remain unaffected.
Passengers are recommended to carry valuables, medication, perishable goods or fragile items in their hand baggage.
Carriage of baggage
The carriage of one baggage is free of charge for the allowed exemption limit. The exemption limit is defined by the chartered Airline (example Germanwings/ Germania 20 kg.). In addition one hand baggage is accepted. Excess baggage fees may apply. Fees are defined by the respective chartered Airline.
The chartered Airlines may refuse to accept baggage to be checked in if it is not packaged in such a way that its secure transportation can be ensured. Passengers share responsibility for ensuring that their checked baggage, as well as all items contained therein, will survive transportation without damage.
Hand baggage must not weigh more than 5 kg (8 kg for Laptop). The dimensions of hand baggage must not exceed the measurements of 55 cm x 40 cm x 20 cm. On account of space restrictions and security, only one item of hand baggage per passenger is permitted. According to EU regulation 1546/2006 all passengers departing from airports in the European Union and Switzerland (including connecting flights) are only allowed to transport liquids, pressurised containers, pastes, lotions and other gel-like substances up to a maximum amount of 100ml per item in their hand baggage. Essential is the maximum filling amount printed on the container. All of these single containers must be packed in one transparent, re-sealable plastic bag with a capacity not greater than 1 liter. Only one plastic bag per person is allowed. Special rules apply to prescribed medication and baby food, which can be obtained through the Service center of the airline. Some Non-EU states have adopted the same regulations. Further information is available through the Service center of the airline.
Prohibited baggage
The carriage of dangerous items is forbidden on all flights operated by the Airline. Passengers are not permitted to carry the following items:
- Items that could endanger the aircraft, onboard equipment or persons, in particular explosives, compressed gases, oxidising, radioactive, corrosive or magnetising substances, highly flammable, toxic or aggressive substances and also all kinds of liquids, i.e. any items or substances that are classified as hazardous in accordance with the regulations on hazardous substances;
- items that are unsuitable for carriage on account of their weight, size or nature.
Passengers are not permitted to carry weapons of any kind, either in their hand baggage or on their person, in particular firearms, blunt or sharp weapons as well as containers under gas pressure that can be used for the purpose of attack or defence. The same applies to all types of ammunition and potentially explosive substances. Absorbed-fuel (Zippo-type) cigarette lighters are prohibited. Passengers may carry 1 gas lighter on their person.
Toy guns (plastic or metal), catapults, cutlery, razor blades (both safety blades and open blades), commercially available toys that could be used as a weapon, knitting needles, sports rackets and other sports or leisure equipment that could be used as a weapon (e.g. skateboards, fishing rods or paddles), as well as any other sharp articles must only be transported in checked baggage. The same applies to nail scissors and nail files, tail combs and hypodermic syringes (except for documented medical purposes).
Passengers are advised not to transport any fragile or perishable items, items of special value, e.g. money, jewellery, precious metals, precious stones, laptops, cameras, mobile telephones, navigation or other electronic devices, securities (share certificates etc.) or other valuables or documents, samples, identification documents, house keys, car keys, medication or liquids in their checked baggage.
Latest Check-In time
Passengers should report at the check-in gate not later than the actual latest check-in time. Failure to do so can result in denied boarding. More information about the valid latest check-in time are communicated by the travel agent or the respective carrier.
General recommendation: For airports within EU- at least 90 minutes before scheduled departure, for non-EU airports 2 hours before scheduled departure.
Data Protection
The tour operator gathers, stores and utilises personal data (e.g. name, address, contact details) in strict accordance with the law. We only use the data to process your flight booking and payment transaction, relief of entry and customs clearance procedure and to offer you additional services or to send you special offers and information about products, services of the company.
Personal information to public institutions, governmental authorities and third parties required for the performance of the contract of air carriage will only be provided when required by mandatory law, in compliance with the Federal German Data Protection Act.
Place of jurisdiction
The commercial contract is subject to German law. Place of jurisdiction is Berlin, Germany.
The German version of the General Terms and Conditions of Carriage is binding. Furthermore, we refer to the applicable Terms and Conditions of the chartered Airline.